Frequently Asked Questions
Everything you need to know about Lash Cosmetics™ products and services.
Are your lash serums and mascaras safe for sensitive eyes?
Yes, all Lash Cosmetics™ products are ophthalmologist-tested, hypoallergenic, and formulated without harsh chemicals to ensure they are safe for even the most sensitive eyes and contact lens wearers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a full refund, minus shipping costs.
Are Lash Cosmetics™ products cruelty-free?
Absolutely. We are proud to be a 100% cruelty-free brand. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.